Mombasani Bookings – Homes, Hotels & Tours
Operated by Mombasani Online Marketplace Ltd
Last Updated: 10 May 2026
1. Introduction
Welcome to Mombasani Bookings.
These Terms & Conditions (“Terms”) govern your access to and use of our platform, including:
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Property bookings (homes, apartments, hotels)
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Tours, trips, and travel experiences
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Payment and communication services
By using our platform, you agree to be bound by these Terms and our Privacy Policy.
If you do not agree, you must not use the platform.
2. Definitions
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“Platform” – Mombasani Bookings website and services
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“User” – Any person accessing or using the platform
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“Vendor” – Property owner, hotel, or tour provider listing services
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“Booking” – A confirmed reservation made through the platform
3. Role of Mombasani
Mombasani acts solely as a marketplace intermediary connecting Users and Vendors.
We:
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Do not own, manage, or control listed properties or tours
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Do not guarantee service quality or availability
All services are provided directly by Vendors.
4. Eligibility
To use the platform, you must:
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Be at least 18 years old
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Provide accurate and complete information
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Have legal capacity to enter into contracts
5. User Accounts
When creating an account, you agree to:
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Keep login credentials confidential
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Accept responsibility for all activity under your account
Mombasani may suspend or terminate accounts for:
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Fraud or suspicious activity
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Violation of these Terms
6. Bookings & Payments
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All bookings are subject to availability
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Prices are determined by Vendors unless otherwise stated
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Payments are processed via secure third-party systems (e.g., M-Pesa)
A booking is confirmed only when:
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Payment is successfully completed
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Confirmation is issued
7. Pricing & Errors
While we aim for accuracy:
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Prices and availability may change
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Errors may occur
Mombasani reserves the right to:
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Correct errors
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Cancel affected bookings
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Issue refunds where necessary
8. Cancellations & Refunds
Cancellations and refunds are governed by the Mombasani Refund & Cancellation Policy.
Users are responsible for reviewing applicable policies before booking.
9. Vendor Responsibility
Vendors are solely responsible for:
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Accuracy of listings
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Pricing and availability
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Delivery of services
Mombasani is not liable for:
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Service failures
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Misrepresentation
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Vendor cancellations
10. User Conduct
Users agree not to:
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Provide false or misleading information
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Engage in fraudulent transactions
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Disrupt platform operations
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Use the platform for illegal activities
Violation may result in account suspension or termination.
11. Reviews & Ratings
Users may submit reviews based on genuine experiences.
Prohibited:
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Fake reviews
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Manipulation of ratings
Mombasani may remove inappropriate content.
12. Intellectual Property
All content on the platform—including:
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Logos
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Design
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Text
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Software
—is owned by Mombasani or its licensors.
Unauthorized use is prohibited.
13. Third-Party Services
The platform may integrate third-party services (e.g., payments, maps).
Mombasani is not responsible for:
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Their performance
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Their terms or policies
14. Limitation of Liability
To the maximum extent permitted by law, Mombasani shall not be liable for:
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Vendor actions or omissions
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Indirect or consequential losses
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Booking disruptions beyond our control
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Loss of data or unauthorized access
15. Indemnification
You agree to indemnify and hold Mombasani harmless from:
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Claims arising from your misuse of the platform
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Violations of these Terms
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Disputes between Users and Vendors
16. Termination
Mombasani may suspend or terminate access:
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Without prior notice
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If Terms are violated
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If required by law
17. Privacy
Your use of the platform is also governed by our Privacy Policy.
18. Governing Law
These Terms are governed by the Laws of Kenya.
Any disputes shall be subject to Kenyan jurisdiction.
19. Changes to Terms
We may update these Terms at any time.
Updates will be posted on this page.
Continued use of the platform constitutes acceptance.
20. Contact Information
Mombasani Online Marketplace Ltd
Off Beach Road, Bombolulu, Nyali
Mombasa County, Kenya
📧 Email: ceo@mombasani.com
🌐 Website: https://www.mombasani.com
